Privacy Policy
Policy Title: DATA PROTECTION POLICY – GDPR
Document Number:DOC 003
Date implemented or date of last review:31.01.2024
Date of next review:31.01.2025
- POLICY STATEMENT
- Delight care and Support Services is committed to a policy of protecting the rights and privacy of our staff, clients and others, in accordance with the General Data Protection Regulation (GDPR) May 2018.
- The new regulatory environment demands higher transparency and accountability in how our business manage and use personal data. It also accords stronger rights for individuals to understand and control that use.
- The GDPR contains provisions that Delight care and Support Services will need to be aware of as data controllers, including provisions intended to enhance the protection of our staff and clients’ personal data. The GDPR requires that we must ensure that our privacy notices are written in a clear, plain way that staff and clients will understand.
- To comply with various legal obligations, including the obligations imposed on it by the General Data Protection Regulation (GDPR) Delight care and Support Services must ensure that all this information about individuals is collected and used fairly, stored safely and securely, and not disclosed to any third party unlawfully.
- COMPLIANCE
- This policy applies to all staff of Delight care and Support Services. Any breach of this policy or of the Regulation itself will be considered an offence and Delight care and Support Services’s disciplinary procedures will be invoked.
- As a matter of best practice, other agencies and individuals working with Delight care and Support Services and who have access to personal information, will be expected to read and comply with this policy
- The policy will be updated as necessary to reflect best practice in data management, security and control and to ensure compliance with any changes or amendments to the GDPR and other relevant legislation.
- GENERAL DATA PROTECTION REGULATION (GDPR)
- The GDPR regulates the processing of personal data and protects the rights and privacy of all living individuals (including children), for example by giving all individuals who are the subject of personal data a general right of access to the personal data which relates to them. Individuals can exercise the right to gain access to their information by means of a ‘subject access request’.
- Personal data is information relating to an individual and may be in hard or soft copy (paper/manual files; electronic records; photographs; CCTV images) and may include facts or opinions about a person.
- The GDPR also sets out specific rights for staff and clients in relation to personal records held within Delight care and Support Services’s system. For more detailed information on these Regulations see the Data Protection Data Sharing Code of Practice (DPCoP) from the Information Commissioner’s Office (ICO). Please follow this link to the ICO’s website (www.ico.gov.uk)
- RESPONSIBILITIES UNDER THE GDPR
- Delight care and Support Services is the ‘data controller’ under the terms of the legislation – this means it is ultimately responsible for controlling the use and processing of the personal data. Delight care and Support Services appoints a Data Protection Officer (DPO), is the director who is available to address any concerns regarding the data held by Delight care and Support Services and how it is processed, held and used.
- The Senior Leadership Team is responsible for all day-to-day data protection matters and will be responsible for ensuring that all members of staff and relevant individuals abide by this policy, and for developing and encouraging good information handling within Delight care and Support Services.
- The Senior Leadership Team is also responsible for ensuring that Delight care and Support Services’s notification is kept accurate. Compliance with the legislation is the personal responsibility of all members of Delight care and Support Services who process personal information.
- Individuals who provide personal data to Delight care and Support Services are responsible for ensuring that the information is accurate and up-to-date.
- DATA PROTECTION PRINCIPLES
- The legislation places a responsibility on every data controller to process any personal data in accordance with the eight principles.
- These eight principles are that personal data shall be
- Processed lawfully, fairly and in a transparent manner in relation to the data subject (‘lawfulness, fairness and transparency’);
- Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall, in accordance with Article 89(1), not be incompatible with the initial purposes (‘purpose limitation’);
- Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’);
- Accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (‘accuracy’);
- Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) subject to implementation of the appropriate technical and organisational measures required by this Regulation in order to safeguard the rights and freedoms of the data subject (‘storage limitation’);
- Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures (‘integrity and confidentiality’).
- To comply with its obligations, Delight care and Support Services undertakes to adhere to the eight principles:
- PROCESS PERSONAL DATA FAIRLY AND LAWFULLY.
- Delight care and Support Services will make all reasonable efforts to ensure that individuals who are the focus of the personal data (data subjects) are informed of the identity of the data controller, the purposes of the processing, any disclosures to third parties that are envisaged; given an indication of the period for which the data will be kept, and any other information which may be relevant.
- PROCESS THE DATA FOR THE SPECIFIC AND LAWFUL PURPOSE FOR WHICH IT COLLECTED THAT DATA AND NOT FURTHER PROCESS THE DATA IN A MANNER INCOMPATIBLE WITH THIS PURPOSE.
- Delight care and Support Services will ensure that the reason for which it collected the data originally is the only reason for which it processes those data, unless the individual is informed of any additional processing before it takes place.
- ENSURE THAT THE DATA IS ADEQUATE, RELEVANT AND NOT EXCESSIVE IN RELATION TO THE PURPOSE FOR WHICH IT IS PROCESSED.
- Delight care and Support Services will not seek to collect any personal data which is not strictly necessary for the purpose for which it was obtained. Forms for collecting data will always be drafted with this mind. If any irrelevant data are given by individuals, they will be destroyed immediately.
- KEEP PERSONAL DATA ACCURATE AND, WHERE NECESSARY, UP TO DATE.
- Delight care and Support Services will review and update all data on a regular basis. It is the responsibility of the individuals giving their personal data to ensure that this is accurate, and everyone should notify Delight care and Support Services if, for example, a change in circumstances mean that the data needs to be updated.
- It is the responsibility of Delight care and Support Services to ensure that any notification regarding the change is noted and acted on.
- ONLY KEEP PERSONAL DATA FOR AS LONG AS IS NECESSARY.
- Delight care and Support Services undertakes not to retain personal data for longer than is necessary to ensure compliance with the legislation, and any other statutory requirements. This means Delight care and Support Services will undertake a regular review of the information held and implement a weeding process.
- Delight care and Support Services will dispose of any personal data in a way that protects the rights and privacy of the individual concerned (e.g. secure electronic deletion, shredding and disposal of hard copy files as confidential waste). A log will be kept of the records destroyed.
- PROCESS PERSONAL DATA IN ACCORDANCE WITH THE RIGHTS OF THE DATA SUBJECT UNDER THE LEGISLATION.
- Individuals have various rights under the legislation including a right to:
- Be told the nature of the information Delight care and Support Services holds and any parties to whom this may be disclosed.
- Prevent processing likely to cause damage or distress.
- Prevent processing for purposes of direct marketing.
- Pe informed about the mechanics of any automated decision-making process that will significantly affect them.
- Not have significant decisions that will affect them taken solely by automated process.
- Sue for compensation if they suffer damage by any contravention of the legislation.
- Act to rectify, block, erase or destroy inaccurate data.
- Request that the Office of the Information Commissioner assess whether any provision of the Act has been contravened.
- Delight care and Support Services will only process personal data in accordance with individuals’ rights.
- Individuals have various rights under the legislation including a right to:
- PUT APPROPRIATE TECHNICAL AND ORGANISATIONAL MEASURES IN PLACE AGAINST UNAUTHORISED OR UNLAWFUL PROCESSING OF PERSONAL DATA, AND AGAINST ACCIDENTAL LOSS OR DESTRUCTION OF DATA.
- All members of staff are responsible for ensuring that any personal data which they hold is kept securely and not disclosed to any unauthorised third parties.
- Delight care and Support Services will ensure that all personal data is accessible only to those who have a valid reason for using it.
- Delight care and Support Services will have in place appropriate security measures by
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- Ensuring that hard copy personal data is kept in lockable filing cabinets/cupboards with controlled access (with the keys then held securely in a key cabinet with controlled access):
- Keeping all personal data in a lockable cabinet with key-controlled access.
- password protecting personal data held electronically.
- Archiving personal data which are then kept securely (lockable cabinet).
- Placing any PCs or terminals, CCTV camera screens etc. that show personal data so that they are not visible except to authorised staff.
- Ensuring that PC screens are not left unattended without a password protected screen-saver being used.
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- In addition, Delight care and Support Services will put in place appropriate measures for the deletion of personal data – manual records will be shredded or disposed of as ‘confidential waste’ and appropriate contract terms will be put in place with any third parties undertaking this work. Hard drives of redundant PCs will be wiped clean before disposal or if that is not possible, destroyed physically. A log will be kept of the records destroyed.
- This policy also applies to staff who process personal data ‘off-site’, e.g. when working at home, and in circumstances additional care must be taken regarding the security of the data.
- TRANSFERING DATA OUTSIDE EUROPEAN ECONOMIC AREA(EEA)
- Delight care and Support Services will ensure that no personal data is transferred to a country or a territory outside the European Economic Area (EEA) unless that country or territory ensures adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.
- Delight care and Support Services will not transfer data to such territories without the explicit consent of the individual.
- This also applies to publishing information on the Internet – because transfer of data can include placing data on a website that can be accessed from outside the EEA – so Delight care and Support Services will always seek the consent of individuals before placing any personal data (including photographs) on its website.
- If Delight care and Support Services collects personal data in any form via its website, it will provide a clear and detailed privacy statement prominently on the website, and wherever else personal data is collected.
- CONSENT AS A BASIS FOR PROCESSING
- Although it is not always necessary to gain consent from individuals before processing their data, it is often the best way to ensure that data is collected and processed in an open and transparent manner.
- Consent is especially important when Delight care and Support Services is processing any sensitive data, as defined by the legislation.
- Delight care and Support Services understands consent to mean that the individual has been fully informed of the intended processing and has signified their agreement whilst being of a sound mind and without having any undue influence exerted upon them. Consent obtained based on misleading information will not be a valid basis for processing. Consent cannot be inferred from the non-response to a communication.
- PERSONAL DETAILS
- For the purposes of the General Data Protection Regulation (GDPR)(Regulation (EU) 2016/679 you consent to the Delight care and Support Services holding and processing personal data including sensitive personal data of which you are the subject, details of which are specified in Delight care and Support Services’s data protection policy and this include marketing images and Delight care and Support Services CCTV.”
- Delight care and Support Services will ensure that any forms used to gather data on an individual will contain a statement (fair collection statement) explaining the use of that data, how the data may be disclosed and indicate whether the individual needs to consent to the processing.
- Information may be shared with third parties will take place only where the law allows it and the sharing follows the Data Protection Act 1998.
- Further information about use of and access to your personal data, and details of organisations with whom we regularly share data are available at: https://www.gov.uk/government/publications/esfa-privacy-notice
- Delight care and Support Services will ensure that if the individual does not give his/her consent for the processing, and there is no other lawful basis on which to process the data, then steps will be taken to ensure that processing of that data does not take place.
- SUBJECT ACCESS RIGHTS (SARS)
- Individuals have a right to access any personal data relating to them which are held by Delight care and Support Services. Any individual wishing to exercise this right should apply in writing to the managing director
- Under the terms of the legislation, any such requests must be complied with within 40 days.
- DISCLOSURE OF DATA
- Only disclosures which have been notified under Delight care and Support Services’s DP notification must be made and therefore staff should exercise caution when asked to disclose personal data held on another individual or third party.
- Delight care and Support Services undertakes not to disclose personal data to unauthorised third parties, including family members, friends, government bodies and in some circumstances, the police.
- Legitimate disclosures may occur in the following instances:
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- the individual has given their consent to the disclosure.
- the disclosure has been notified to the OIC and is in the legitimate interests of Delight care and Support Services.
- the disclosure is required for the performance of a contract.
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- There are other instances when the legislation permits disclosure without the consent of the individual. For detailed guidance on disclosures see the Code of Practice (CoP).
- In no circumstances will Delight care and Support Services sell any of its databases to a third party.
- PUBLICATION OF ORGANISATIONAL INFORMATION
- Delight care and Support Services publishes various items which will include some personal data, e.g. internal telephone directory, event information, photos and information in marketing materials.
- It may be that in some circumstances an individual wishes their data processed for such reasons to be kept confidential, or restricted organisational access only. Therefore, it is Delight care and Support Services policy to offer an opportunity to opt-out of the publication of such when collecting the information.
- EMAIL
- It is the policy of Delight care and Support Services to ensure that senders and recipients of email are made aware that under the DPA, and Freedom of Information Legislation, the contents of email may have to be disclosed in response to a request for information. One means by which this will be communicated will be by a disclaimer on Delight care and Support Services’s email.
- Under the Regulation of Investigatory Powers Act 2000, Lawful Business Practice Regulations, any email sent to or from Delight care and Support Services may be accessed by someone other than the recipient for system management and security purposes.
- CCTV
- Delight care and Support Services may install some CCTV systems to operate within Delight care and Support Services for protecting staff and visitors to our offices. Delight care and Support Services will only process personal data obtained by the CCTV system in a manner which ensures compliance with the legislation.
- PROCEDURE FOR REVIEW
- This policy will be updated as necessary to reflect best practice or future amendments made to the General Data Protection Regulation (GDPR) May 2018 and Data Protection Act 1998.
- Please follow this link to the ICO’s website (www.ico.gov.uk) which provides further detailed guidance on a range of topics including individuals’ rights, exemptions from the Act, dealing with subject access requests, how to handle requests from third parties for personal data to be disclosed etc. You may find it helpful to read the Guide to Data Protection which is available from the website