Terms and Conditions

Last Updated: 2 April 2026

Please read these Terms and Conditions carefully before using the Delight Care and Support Services website.

These Terms and Conditions govern your use of this website and any services provided through it.

1. Interpretation and Definitions

Interpretation

The words where the initial letter is capitalised have meanings defined below. These definitions apply whether they appear in singular or plural.

Definitions

For the purpose of these Terms and Conditions:

Company
Refers to Delight Care and Support Services Ltd, Alexandra Gate Business Centre, 2 Alexandra Gate, Cardiff, Wales, CF24 2SA.

Service
Refers to the website and all services provided through www.delightcare.co.uk

Website
Refers to Delight Care and Support Services website, accessible at:
https://delightcare.co.uk

You
Means the individual, organisation, or entity accessing or using this website.

We / Us / Our
Refers to Delight Care and Support Services Ltd.

Care Services
Refers to domiciliary care, home care, and related support services provided by Delight Care and Support Services.

Device
Means any device capable of accessing the Service, including computers, tablets, and mobile phones.

Country
Refers to the United Kingdom.

2. About Us

Delight Care and Support Services Ltd is a domiciliary care provider offering personalised home care services across South Wales.

Registered Office:
Alexandra Gate Business Centre
Ffordd Pengam
2 Alexandra Gate
Cardiff
CF24 2SA
United Kingdom

Contact Information:

Email: info@delightcare.co.uk
Phone: +44 7760945915
Website: https://delightcare.co.uk

3. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms, you must not use this website.

These Terms apply to all users, visitors, and others who access the website.

You confirm that you are:

At least 18 years old
Using the website lawfully
Providing accurate information where required

4. Use of Website

You agree to use this website only for lawful purposes. You must not:

Use the website in any unlawful way
Attempt to gain unauthorised access to systems
Upload harmful software or malware
Copy or reproduce website content without permission
Misuse contact forms or service enquiries

We reserve the right to restrict or terminate access if misuse is detected.

5. Care Services Information

Information provided on this website is for general guidance only.

Care services:

Are subject to availability
Require assessment prior to commencement
May vary depending on individual care needs
May be subject to local authority or private funding approval

Submitting an enquiry does not guarantee acceptance of care services.

6. No Medical Advice

Information provided on this website is not medical advice.

Care services are:

Supportive care services
Not a substitute for medical treatment
Delivered based on care plans and risk assessments

Always seek medical advice from healthcare professionals where required.

7. Privacy and Data Protection

Your use of this website is also governed by our Privacy Policy.

We collect and process personal information in accordance with:

UK GDPR
Data Protection Act 2018
Confidentiality requirements

Personal data may include:

Contact details
Care enquiry information
Communication details

We do not sell or share personal data for marketing purposes.

8. External Links

Our website may include links to third-party websites.

We are not responsible for:

Third-party content
Privacy policies
External services

Use of third-party websites is at your own risk.

9. Intellectual Property

All content on this website is owned by:

Delight Care and Support Services Ltd

Including:

Logo
Branding
Text
Layout
Design
Graphics

You must not:

Copy content
Reproduce materials
Use branding without permission

10. Limitation of Liability

To the fullest extent permitted by law, Delight Care and Support Services Ltd shall not be liable for:

Indirect losses
Loss of data
Business interruption
Website downtime
Third-party issues

We make reasonable efforts to ensure website accuracy but do not guarantee:

Continuous availability
Error-free content
Uninterrupted access

11. Service Availability

Care services are subject to:

Staff availability
Geographic coverage
Risk assessments
Care suitability

We reserve the right to:

Decline care referrals
Modify services
Adjust service coverage areas

12. Termination

We reserve the right to:

Suspend website access
Remove content
Restrict users

If misuse or breach of terms occurs.

13. Governing Law

These Terms and Conditions are governed by:

Laws of England and Wales

Any disputes will be subject to UK jurisdiction.

14. Dispute Resolution

If you have a complaint or concern, please contact us first:

Email: info@delightcare.co.uk
Phone: +44 7760945915

We aim to resolve issues:

Promptly
Fairly
Professionally

15. Changes to Terms

We reserve the right to update these Terms at any time.

Updated versions will be posted on this page.

Your continued use of the website means you accept any changes.

16. Severability

If any provision of these Terms becomes invalid, the remaining Terms will remain in full effect.

17. Contact Us

If you have any questions regarding these Terms and Conditions, please contact: